Worldwide Reservation Contacts

You can make reservations online, or by calling the reservation number for the country you are in (or nearest to) to make reservations at any Best Western worldwide.

Telephone: ALA Spanish -AT&T Access 0-800 288 5288
Telecom – AT&T Access 0-800-555-4288 then 800 332-7836 (toll free)
Telefonica – AT&T Access 0 800 222 1288 then 800 332-7836 (toll free)
Fax: (51-1) 719-2771

Telephone:131 779 (Toll Free)
Fax: (1)-623-780-6099

Telephone: 0 800 29 51 94 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 800 04249
Fax: (39-02) 2901 3057

Telephone: For AT&T access dial 8 (wait for the tone) 800 101
then 888 422 76 92 (Toll Free)

Telephone: 0 800 1 6776 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: AT&T Access # 811
then 800-332-7836 (Toll Free)

Telephone: AT&T Access # 0-800-1110
then 800 332-7836 (Toll Free)
Fax: (51-1) 719-2771

Telephone: AT&T access # 00 800 00 10
then 888 412 7692 (Toll Free)

Telephone: 0800-761-0882 (Toll Free)
Fax: (51-1) 719-2771

Telephone: 800 09378376
Fax: (39-02) 2901-3057

Telephone: 1-800-780-7234 (Toll Free)
Hearing Impaired: 1-800-528-2222

Telephone: 1-800-780-7234 (Toll Free)
Hearing Impaired: 1-800-528-2222

Telephone: AT&T Access 800-225-288 then 800-332-7836 (Toll Free)
800-360-311 then 800-332-7836 (Toll Free)
Fax: (51-1) 719-2771

Reservations: 0086-10-65186400
Additional numbers: 0086-10-65186635 Extension 123
Fax: (86-10) 6518-6634

Telephone: 1800 9120728 (Toll Free)
Fax: (51-1) 719-2771

Telephone: 00 39-02 637-841
Fax: (39-02) 2901 3057

Telephone: 0800 011 0063 (Toll Free)

Telephone: 800 911 66 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 800 900 581 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 8001 09 88 (Toll Free)
OR CALL + 45 35393313, dial 2
Fax: (39-02) 2901-3057

Telephone: AT&T Access # 1-800-225528
then 800 332-7836 (Toll Free)

Telephone: (202) 3370340
Fax: (202) 761-3552

Telephone: AT&T Access # 800-1288
then 800 332-7836 (Toll Free)

Telephone: 800 0044255
Fax: (39-02) 2901 3057

AT&T Access # 0800-99-0011
then 800-332-7836 (Toll Free)

Telephone: 08001-2010 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 0800 90 44 90 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 0800 21 25 888 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 0800 39 31 30 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 00800 441 414 60 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 1800-528-1234 (Toll Free)

Telephone: AT&T Access # 99-99-190
then 800 332-7836 (Toll Free)

Telephone: AT&T Access # 800 0 123
then 800 332-7836 (Toll Free)

Telephone: 001 800 0013 1779 (Toll Free)
Telephone: (86 10) 6518-6400 (Direct Dial)
Fax: (86-10) 6518-6634

Telephone: 0680 981 321 (Toll Free)
Fax: (39-02) 2901-3057

Toll Free: 800-9389
Fax: (39-02) 2901 3057

Telephone: 91 80 4190 3760
1-800-425-6679 (Toll Free)
Fax: 91 80 4190 3761

Telephone: 001 800 00 131779 (Toll Free)
Telephone: (66 2) 656-1260 (Direct Dial)
Fax: (66 2) 656-1252

Telephone: 1 800 709 101 (toll free) ROI
0800 328 7076 (toll free) NI

Telephone: 1-80-945-2041 (Toll Free)
Fax: (39-02) 2901 3057

Telephone: 800 820080 (toll free)

Best Western International, Asian Office
Telephone: 0120-56-3200
Fax: (66 2) 656 1252

Telephone:(962) 6-5697683
Fax: (962) 6-5674676

Telephone: 001 800 00 13 1779 (Toll Free)
Telephone: (66 2) 656-1260 (Direct Dial)
Fax: (66 2) 656-1252

Telephone: 800 02608
Fax: (39-02) 2901 3057

Telephone: (39-02) 637-841
Fax: (39-02) 2901 3057

Telephone: 880 030396
Fax: (39-02) 2901 3057

Telephone: 8002 6776 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 00 39-02 637-841
Fax: (39-02) 2901 3057

Telephone: 00 800 00 131779 (Toll Free)
Telephone: (66 2) 656-1260 (Direct Dial)
Fax: (66 2) 656-1252

Telephone: (39-02) 637-841
Fax: (39-02) 2901 3057

Telephone: 001-800-528-1234 (Toll Free)
Fax: (52 55) 5705-1222

Telephone: AT&T access #002 11 0011
then 888-412-7692 (toll free)

Telephone: 0800 022 1455 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 0800 237 893 (Toll Free)
Fax: 0800 237 8329

Telephone: AT&T Access # 174
then 800 332 7836 (Toll Free)

Telephone: 800 11 624 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: AT&T Access # 00 800 001 0109
then 800 332-7836 (Toll Free)

Telephone: AT&T Access # 00811-800
then 800 332-7836 (Toll Free)
Fax: (51-1) 719-2771

Telephone: AT&T Access 0800 50288 then 800-332-7836 (Toll Free)
Fax: (51-1) 719-2771

Telephone: 00 800 00 131779 (Toll Free)
Telephone: (66 2) 656-1260 (Direct Dial)
Fax: (66 2) 656-1252

Telephone: 00800 441 1669 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 800839361 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: AT&T access #0800-99-0011
then 888-412-7692 (toll free)

Telephone: AT&T access #0808 034288
then 888-896-815 (toll free)
Fax: (39-02) 2901 3057

Telephone: 810 800 20431044 (Toll Free)
Fax: (39-02) 2901 3057

Telephone: 0800190009
Fax: (39-02) 2901 3057

Telephone: 001 800 00 13 1779 (Toll Free)
Telephone: (66 2) 656-1260 (Direct Dial)
Fax: (66 2) 656-1252

Telephone: 0800 004673 (Toll Free)

Telephone: 00 39-02 637-841
Fax: (39-02) 2901 3057

Telephone: 0800 994-284 (Toll Free)
Fax: (1) 623-780-6097

Telephone: 900 993 900 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: AT&T Access # 156 then 800-332-7836 (Toll Free)
Fax: (51-1) 719-2771

Telephone: 020 792 752 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 0800 55 23 44 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 00 800 00 13 1779 (Toll Free)
Telephone: (86 10) 6518-6400 (Direct Dial)
Fax: (86-10) 6518-6634

Telephone: 001 800 0013 1779 (Toll Free)
Fax: (66 2) 656-1252

Telephone: (39-02) 637-841
Fax: (39-02) 2901 3057

Telephone: 00800 448 821 490 (Toll Free)
Fax: (39-02) 2901-3057

Telephone: 1-800-780-7234 (Toll Free)
Hearing Impaired: 1-800-528-2222

Telephone: 000-411-598-0791 (Toll Free)
Fax: (51-1) 719-2771

Telephone: 0800-1-002244 (Toll Free)
Fax: (51-1) 719-2771

8 May 2013 0 More on  

Best Western; Best Western Premier; THE WORLD’S LARGEST HOTEL CHAIN; FREEDOM & FLEXIBILITY; 1-800-WESTERN; BEST REQUESTS; FOR EVERY REASON TO TRAVEL, THERE’S A Best Western; BEST CHEQUE; SUMMER ADVENTURES; BEST GUEST; Best Western GETAWAY ESCAPES; Best Western DIRECT; 1-888-USE BEST; BUSINESS PLUS; ACROSS THE STREET FROM ORDINARY; BEST START; BEST BUSINESS WORLDWIDE; YOUR BEST BET IS A Best Western; Best Western BESTRATES; TOUR ADVANTAGE; YOUNG TRAVELERS CLUB; PROFILE EXPRESS; 1-800-STAY GCC; GOLD CROWN CLUB INTERNATIONAL; GOLD CROWN CLUB; 1-800-BEST BET; THE FRIENDLY WORLD OF Best Western; SENIORITY; BESTREBATE; GROUPS ONLINE; LYNX; DOUBLE UP WITH Best Western and other marks, logos, icons, slogans, tradenames or tradedress (collectively “trademarks”) of Best Western International are registered and/or unregistered trademarks of Best Western International or its subsidiaries in the United States and/or in other countries. Best Western International’s trademarks may not be used in connection with any product or service that is not Best Western International’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Best Western International. All other trademarks not owned by Best Western International or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Best Western International or its subsidiaries.

Any rights not expressly granted herein are reserved.

All content included on this site, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Best Western International and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Best Western International and protected by U.S. and international copyright laws. All software used on this site is the property of Best Western International and protected by United States and international copyright laws.


Best Western International grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Best Western International. This license does not include any resale or commercial use of this site or its contents; any collection and use of any hotel listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Best Western International. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Best Western International and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Best Western’s name or trademarks without the express written consent of Best Western International. Any unauthorized use terminates the permission or license granted by Best Western International. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Best Western International so long as the link does not portray Best Western International, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Best Western International logo or other proprietary graphic or trademark as part of the link without express written permission.

Any rights not expressly granted herein are reserved.


Best Western International and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for making claims of copyright infringement.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Best Western International’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Best Western International and its affiliates that your copyrighted material has been infringed.


Service Provider(s): Best Western International and (any others)
Name of Agent Designated to Receive Notification of Claimed Infringement: General Counsel
Full Address of Designated Agent of Which Notification Should be Sent: 6201 North 24th Parkway, Phoenix, AZ 85016-2023
Telephone Number of Designated Agent: 602-957-4200
Facsimile Number of Designated Agent: 602-957-5551
To be effective, the Notification must include the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted; 5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of the written Notification containing the information as outlined in 1 through 6 above:

1. Service Provider shall remove or disable access to the material that is alleged to be infringing; 2. Service Provider shall forward the written notification to such alleged infringer (“Subscriber”); 3. Service Provider shall take reasonable steps to promptly notify the Subscriber that it has removed or disabled access to the material.

Counter Notification

To be effective, a Counter Notification must be a written communication provided to the Service Provider’s Designated Agent that includes substantially the following:

1. A physical or electronic signature of the Subscriber; 2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; 3. A statement under penalty of perjury that the Subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; 4. The Subscriber’s name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the Subscriber’s address is outside of the United States, for any judicial district in which the Service Provider may be found, and that the Subscriber will accept service of process from the person who provided notification or an agent of such person

Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above:

1. Service Provider shall promptly provide the Complaining Party with a copy of the Counter Notification; 2. Service Provider shall inform the Complaining Party that it will replace the removed material or cease disabling access to it within ten (10) business days; 3. Service Provider shall replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the Counter Notification, provided Service Provider’s Designated Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain Subscriber from engaging in infringing activity relating to the material on Service Provider’s network or system.


The site may contain links to sites owned or operated by parties other than Best Western International. Such links are provided for your convenience only. Best Western International does not control, and is not responsible for, the content or privacy policies on, or the security of, such sites. Without limiting the foregoing, Best Western International specifically disclaims any responsibility if such sites: infringe any third party’s intellectual property rights; are inaccurate, incomplete or misleading; are not merchantable or fit for a particular purpose; do not provide adequate security and privacy; contain viruses or other items of a destructive nature; or are libelous or defamatory.

Neither does Best Western International endorse the content, or any products or services available, on such sites. If you establish a link to such sites, you do so at your own risk and without the permission of Best Western International.

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Best Western Australia – Privacy Statement


Best Western Australasia (ABN: 33 000 237 141) respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not involved with Best Western Australasia. The following statement addresses relevant privacy issues for Best Western Australasia. However, if you have any further questions relating to this privacy statement, please do not hesitate to contact us by email on or phone +61 2 8913 3300.


Information Best Western Australasia collects
Our web server collects the following types of information for statistical purposes about visitors to the Best Western Australia and Best Western New Zealand websites:

  • the number of users who visit the websites
  • the date and time of visits
  • the number of pages viewed
  • traffic patterns

All of this data is anonymous and Best Western Australasia will make no attempt to identify users. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.

A cookie is a text file placed into the memory of your computer by our computer. A copy of this text file can be retrieved by our computer. Although cookies are used on this site to track site usage, cookies are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact.


Information customers provide
The type of information that we collect from you will depend on the products and services you require. Visitors to the website may choose to submit information to Best Western Australasia when they elect to:

  • request a directory
  • submit a question or comment via the site’s Contact Us or Feedback forms
  • submit a question to one of the Best Western properties
  • apply to or request further information on any of the marketing programs that Best Western participates in

Best Western Australasia administers and participates in a number of marketing programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.


The purpose and usage of information collected
Best Western Australasia will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Best Western Australasia to enable us to enhance our relationship with you, however it is your decision whether you wish to provide us with the information necessary for this service.

All personal information collected by Best Western Australasia will be used to ensure our marketing programs function properly, both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in the various marketing programs.

For operational purposes, Best Western Australasia may divulge your personal details to a third party when the administration and processing of a marketing program is outsourced to a third party. (Examples include – when mailing houses are used, when an outside agency maintains the database or when a credit check is required on application). We may also release information about you where there is a duty to the public to disclose that information i.e. where the law requires us.

On termination of your participation in any of the Best Western Australasia programs, your contact details will be noted as closed and after twelve months, your details will be deleted from our databases.


Your rights
As a participant in Best Western programs, one of the benefits of your membership may include statement mailings. These statements include details relating to your personal membership (i.e. your points balance) and may include special promotional offers. If you would prefer not to receive these communications, you have the right to opt out. Where relevant, a choice to opt out will be included on the subscription form. Alternatively, you can write to Best Western Australasia and request that you receive no further information.

As a participant, you also have the right to request access to the personal information that Best Western Australasia has relating to your membership. Please direct such requests in writing either to the general enquiry section on the website or to the enquiry contact for that particular marketing program.


Best Western Australasia takes reasonable steps to ensure that your information is secure from any unauthorised access or disclosure and all times, complies with the federal privacy laws. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.


Complaints and enquiries
Please contact us by email on or phone +61 2 8913 3300 if you believe:

  • someone has gained access to your personal information
  • we have breached our privacy obligations or your privacy rights in any way
  • you would like to discuss any issues about our privacy policy

We will try to satisfy any questions you have and correct any errors on our part.


Changes to our privacy policy
This information relates to our current privacy standards. We may vary our privacy statements from time to time. We will notify you of these changes via and

8 May 2013 0 More on  

Best Western GDS Codes

Travel Agents looking to book Best Western hotels for their clients can use the following GDS codes:
Abacus: Y/HHL/QBW
Apollo: HODBW
Amadeus: GGHTLBW
Galileo: HODBW
Sabre: HODBW
Worldspan: G/HTL/BWQ


Commission Payments:
BestChequeTM – Best Western’s centralised commission program

Best Western’s global commission program, BestChequeTM, gives travel agents an even better reason to book their clients in any of more than 4,000 Best Western hotels worldwide. In addition to the quality and variety of product associated with the Best Western brand, travel agents also have the assurance that their commission will easily find its way to their agency.

Best Western guarantees a commission to all IATA and Best Western pseudo-IATA approved travel agents worldwide. Whether a reservation is booked through the GDS or Best Western’s central reservation system or online through, or, travel agents will receive a consolidated monthly statement that lists each reservation by property and pays all commissions in one cheque. Travel agents will receive their commission cheque in their local currency.

All rates are commissionable except nett rates as indicated and some specially negotiated group and rate plans. Commission payments are guaranteed by Best Western for up to six months after the departure date.

Commission Payment Queries:
Commission payments are made via BestChequeTM. This program is handled by Pegasus who maintain the product under the Pegasus commission processing banner

If you have not received your commission you should direct your enquiry to and they will be able to confirm where your commission is or redirect any enquiries to Best Western International.

Reservation and contact details for Best Western Australasia can be found here.

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Owners and Developers: join the World’s Biggest Hotel Family.

Visit now >


Why join Best Western?

The Best Western vision is to lead the industry in superior customer care and, our mission is to enhance brand equity and increase value to members. The benefits, programs and support services we provide to members enable us to implement and achieve these goals to deliver our members revenue.

Best Western’s three hotel types, Best Western, Best Western Plus and Best Western Premier, have been developed to allow guests to book the hotel that best suits their travel needs. It also gives Best Western the flexibility of promoting different hotel types to the most applicable markets.


Find out more about becoming a Best Western member hotel on our hotel membership site >


As a Best Western Australasia member you:

  • Maintain independence, while receiving the benefits of a global brand
  • Receive on-call advice and expert support from a team of committed professionals
  • Are supported in maintaining high standards by undergoing a quality assessment each year
  • Access increased consumer awareness and exposure for your property
  • Achieve high-level brand recognition, reached only through membership with a globally recognised brand
  • Gain access to national and global markets through Best Western sales and marketing
  • Generate new bookings through preferred access to leading corporate booking agents
  • Have access to a loyal customer network of 220,000 Best Western Rewards members in Australasia, and more than 22 million members worldwide
  • Gain repeat business through Best Western’s participation in leading customer loyalty programs
  • Are a key stakeholder. Best Western is a non-profit organisation in which all income is re-invested to its members, not external shareholders.
  • Achieve better business practices through specialised industry knowledge and training programs
  • Can reduce your bills and overheads achieved through preferred suppliers and Best Western’s collective buying power
  • Have opportunities to network with Best Western operators and industry professionals


Contact us for more information or to chat about your membership options.


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We’re here whenever you need to reach us. Contact us to make your reservation by phone, comment on your recent stay or receive answers to your questions about Best Western.

Best Western Australasia Head Office
Street Address: Level 11, 213-219 Miller St, North Sydney, NSW 2060 Australia
Postal Address: PO Box 1987, North Sydney, NSW 2059 Australia
Phone: +61 2 8913 3300
Fax: +61 2 9955 9555

Customer Service Requests and Feedback:
Hotel Information & Reservations:
Hotel Development and Membership Enquiries:
Media Enquiries:
Corporate Sales Enquiries:
General Enquiries:
Employment Enquiries: Please contact individual hotel for positions available. Search hotels here.

Best Western Rewards Customer Service Centre
Seven days: 11pm – 4pm (AEST) for all cardholder enquiries including application enquiries, point balances, redemptions, statements, lost cards and change of details.
Postal Address: PO Box 1987, North Sydney, NSW 2059 Australia
Phone: 1800 222 422 (within Australia)
0800 700 499 (from NZ)
+1 623 780 6300 (from Fiji)

Best Western Reservations
Hotels in Australia: 131 779 (within Australia)
Hotels in New Zealand: 0800 237 893 (within NZ)
Hotels in Fiji: +1 623 780 6300 (within Fiji)
Hotels Worldwide: Worldwide phone reservations >

Contact your local Sales Manager
Best Western Australasia has a team dedicated to working with travel professionals and our corporate clients, to ensure you make the most of your Best Western account.
Phone: +61 2 8913 3300

We Value Your Opinion
We would sincerely appreciate you taking a few minutes to share your comments about your experience with us. Please take our short survey and receive 250 Best Western Rewards points.

Meeting and Conference Enquiries
Do you have a meeting or conference enquiry? Complete our online conference enquiry form and a member of our team will get back to you shortly.

Brand Membership and Hotel Development Enquiries
Find out more about becoming a Best Western member hotel on our hotel membership site.


8 May 2013 0 More on  


The Motel Federation of Australia was founded in 1957 when an association of independent proprietors banded together.

In 1975, the Motel Federation of Australia restructured and changed its name to the Homestead Motor Inn brand and in the same year was targeted by Best Western® International as a focal point for its international expansion.

In 1981, Homestead Motor Inn formally affiliated with Best Western® International Inc and began trading as Best Western Homestead, thus becoming part of the largest lodging group in the world. In 1989, Best Western Homestead became Best Western® Australia.

In March 2007, Best Western Australia was awarded the region of New Zealand to manage the Best Western brand and in May registered the name Best Western Australasia.

In 2011, Best Western Australasia introduced Hotel Types – Best Western, Best Western Plus and Best Western Premier.


What Best Western Offers

Best Western® Australasia offers an extensive range of 180 three to five star motels, hotels, apartments and resorts across Australia and New Zealand.

The Best Western group is the World’s Biggest Hotel FamilySM and is comprised of over 4,000 hotels, motels, resorts and apartments spread throughout more than 80 countries.



Best Western® Australasia employs approximately 40 employees.




Reservations (voice)

131 779 – from within Australia
0800 BEST WEST (0800 237 893) – from within New Zealand
+1 623 780 6300 (from within Fiji)

8 May 2013 0 More on  

Best Western takes sustainability and environmental responsibility seriously. Best Western hotels with a green leaf icon have been accredited with an Eco-Friendly STAR. The standards for Eco-Friendly STAR Accreditation were developed in a partnership between AAA Tourism and EarthCheck under the guidance of the Australian Government established Sustainable Tourism Cooperative Research Centre.

EarthCheck provides the travel and tourism industry with a global certification system that promotes responsible tourism and increases operational efficiencies.

To be awarded Eco-Friendly STAR Accreditation a hotel/motel must meet the following minimum requirements:

  • Energy efficient lighting (bedrooms)
  • Water saving showerheads
  • Towels – no change option
  • Linen – no change option
  • No leaking taps
  • Reduced flush or twin flush cisterns fitted
  • No leaking toilet cisterns
  • Flush mechanism stops properly
  • Paper recycling program in place

Please note: These are the minimum requirements for accreditation and your hotel may offer more eco-friendly options for your stays.


Best Western Australasia strongly supports environmental efforts to reduce landfill waste in the long term by choosing ERP™ bathroom guest amenities. Environmentally Responsible Products are unique in that all plastic packaging has been designed to biodegrade safely in a landfill environment.

Made exclusively by Concept Amenities, click here to find out more on the benefits of ERP™ and how we support green eco-friendly products.

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The Best Western Australasia Board of Directors are:


Ian Sandilands: President / Chairman
Ian is a current member of the Board and Audit and Risk Committee. He and his family have almost 40 years’ experience and involvement in the hotel, motel, restaurant, catering and hospitality catering industries and operate Best Western Plus Gregory Terrace Brisbane, Queensland and Best Western Henry Parkes Tenterfield, New South Wales. Ian has been a member for 13 years and a board member for 10 years. He is a Director and a member of the policy committee on the National Board of the Accommodation Association of Australia (AAA) and a member of the Australian Institute of Company Directors.

Craig Caddy
Appointed to the Board of Directors in 2014, Craig has been a member since 2008 and owns and operates the Best Western Aspen & Apartments in Sale, Victoria. He is a former Director of Solomon Islands Tobacco (SITco) in The Solomon Islands, a company part of British American Tobacco (BATA). In 2013 at the Best Western Australasia Convention, Craig was awarded the Best Property Staff Member in any Department and Best 3.5 Star Property in the Awards for Excellence. He was also winner of the Wellington Regional Tourism Best Motel/Hotel/Apartment in 2013 and 2011.

Phil Hateley
Phil has been a member of Best Western for 32 years, 26 of these served as a Director and 18 as President/Chairman. He has experience in building, renovating and running hotels, operating 13 hotels to date. He owns and operates the Best Western Premier Hotel 115 Kew in Melbourne, Victoria.

Carl Leahy
Carl has enjoyed a dedicated hotel career spanning more than thirty years. He has held management, executive and board positions within leading hospitality organisations such as Best Western, Hilton Worldwide and Starwood Hotels & Resorts. He holds tertiary qualifications in the disciplines of Hotel Management, Accounting and Master of Business Administration (MBA). Carl became a Best Western member in February 2011 and was appointed to the Best Western Australasia Board of Directors in 2016. Carl’s business interests include ownership of Best Western Geelong Motor Inn & Serviced Apartments.

Col Hughes
Col is chair of Business Events Sydney (BES), director of ASX listed SKYDIVE Australia, Chair Asia/Pacific of New York-based ENSEMBLE travel group (ETG), Governor of American Chamber of Commerce (AMCHAM), Chair of Hong Kong based airport group LINWU holdings, director of Accommodation Association of Australia (AAoA), and a director of Airline consultancy, Aviation online. (AOL). He cofounded and was past Chair of National Tourism Alliance (NTA) and was a member of the Federal Govt Aviation Advisory Board. Prior to the above, Col held senior executive management positions with Cathay Pacific Airways in Hong Kong and the Middle east, Continental Airlines, Northwest Airlines in Hong Kong, and QANTAS.

Gerald Loughran
A member of the Board of Audit and Risk Committee, Gerald was appointed to the Board in 2004. He has extensive experience serving as Chairman and Director of public and private companies in banking, manufacturing, agribusiness, tourism and retail. Previously, Gerald served as Chairman and Managing Director of his family-owned electrical and furnishing business. He is a past Director of the Australian Institute of Company Directors and currently consults to companies on board performance.

8 May 2013 0 More on  

To guests, the Best Western brand is a promise of warm and friendly service combined with international quality standards at an affordable price.

Best Western Australasia is part of Best Western International, the World’s Biggest Hotel Family™, with over 4,000 hotels in 80 countries worldwide. Every night approximately 400,000 guests sleep in a Best Western hotel, equating to over 145 million guests annually.

Today, there are nearly 180 Best Western hotels across Australia, New Zealand and Fiji. Ranging from three to five star, each hotel, motel, apartment and resort is independently owned and managed, while being committed to the common worldwide standards of quality, service and value.

By coming together under the Best Western brand, these independent properties retain their unique personality and charm, while benefiting from a range of products and services not readily available to independent properties such as global brand recognition, national and international sales and marketing, an online presence, worldwide reservations centres, loyalty programs, operational support, group purchasing solutions and the advice, support and referrals provided by fellow members.

Best Western Australasia truly is the essence of Australasian hospitality, with the concept of the Motel Federation of Australia (MFA) brought to life in 1957 when a group of moteliers got together and spoke of the need for a motel federation, which would lay down regulations regarding the standard a motel must attain before being allowed to put up a sign. A referral network was created and the group knew, after their very first meeting, that it was only the forerunner of very big things in motels.

In 1975, the Motel Federation of Australia re-structured and began trading as the well-recognised Homestead Motor Inns brand and in the same year was targeted by Best Western International as a focal point for its international expansion. In 1981, Motel Federation of Australia affiliated with Best Western International Inc and began trading as Best Western Homestead, thus becoming part of the largest hotel chain in the world. The full potential of this partnership was realised in March 1989 when Best Western Homestead became Best Western Australia. The Best Western® name – a license from Best Western International, is held by the Motel Federation of Australia Ltd. In March 2007, Best Western Australia was awarded the region of New Zealand to manage the Best Western brand and in May registered the name Best Western Australasia.

In 2011, Best Western Australasia launched its Hotel Types in the region. Now with hotels covering the Best Western, Best Western Plus and Best Western Premier brands, there are three choices that offer you amenities and services that best suit your specific travel needs. Of course, every Best Western hotel continues to provide the same value and quality associated with the Best Western brand. Now, finding the right hotel for your travel needs is even easier.

One of the reasons for Best Western’s ongoing success is the global Quality Assurance (QA) program, unrivalled amongst competitor brands. The QA program ensures guests know what they can expect from every Best Western they visit, anywhere in the world, in relation to quality and amenities. At least once a year, each and every Best Western undergoes a rigorous 200 point quality evaluation test to ensure Best Western’s stringent quality assurance standards are upheld. All properties are also required to offer BestRequests™ – standard features such as non-smoking rooms available and breakfast (high speed internet in all guest rooms, bottled water available and complimentary toiletries available.)

Best Western Australasia offers customers a variety of reward programs. Best Western Rewards is Best Western’s own global loyalty reward program for leisure and corporate guests. Cardholders receive discounts, earn points and redeem complimentary accommodation and other awards.

Best Western Australasia is an accommodation partner in the flybuys program. At Best Western cardholders can earn flybuys points as well as redeem flybuys points for complimentary accommodation. Best Western Australia is also a hotel partner in the Qantas Frequent Flyer program.

Guests can earn bonuspoints™ at participating Best Western properties when using Westpac Altitude cards. In addition, consumers can redeem American Express Reward points and Diners Club Rewards points for complimentary accommodation with Best Western.

To help guests plan motoring holidays, Best Western Australasia has included the most important things to see and do in a series of suggested, easily-followed itineraries. Best Western’s Drive Itineraries make it easy to plan and book a trip in Australia or New Zealand, with an extensive range of two to ten day travel itineraries.

Worldwide links to every major Global Distribution System and online reservations give consumers around the globe easy access to all Best Western properties.

BestCheque™ guarantees travel agents will receive one consolidated monthly commission payment in their local currency for all Best Western properties they book worldwide.

Best Western Australasia has its corporate head office in North Sydney and employs approximately 40 employees. If you would like to join the Best Western Team, please visit our Careers page.

Find out more about becoming a Best Western member hotel on our hotel membership site.

8 May 2013 0 More on