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General
These are the Terms and Conditions of the Best Western Rewards Program as of April 2009. They supersede any previous program terms and conditions. Best Western Rewards consists of three tiers determined by the number of nights spent at any participating Best Western property. New members start on the Gold tier and are assessed each year. In order to maintain elite status or progress through the tiers the minimum room nights must be achieved each calendar year. Certain offers, promotions and terms and conditions are applicable to specific countries and their corresponding Best Western Rewards club.
Application and Disqualification
The Program is open to any individual or company with a residential address in Australia or New Zealand who applies for and is granted a card. To apply for a Program card, individuals or the company must provide Best Western with the required information.
Acceptance of any application for participation in the Program is at the sole discretion of Best Western.
Best Western reserves the right to disqualify any participant from further participation and to void issued points in the Program if, in Best Western’s opinion, that participant has in any way failed to abide by these Terms and Conditions.
Tax Liability
Any tax liability arising out of participation in this Program is the responsibility of the participant.
Points Accumulation
Points can only be earned by staying or spending at participating Best Western properties in Australia, New Zealand and participating countries overseas by presenting the Best Western Rewards card at check in. The Best Western Rewards card must be swiped by the property in order to accumulate points. These points will appear on the participant’s account within 21 working days.
Points are:
• Earned on full and eligible rates only; not earned on
promotional or last minute rates;
• Not earned for Reward Nights, but can be earned on incidental expenses on those nights or additional paid nights;
• In Australia, earned on total expenditure;
• Outside Australia, are generally earned on room charge only;
• Earned at the rate of 10 standard points for each US dollar of eligible expenditure;
• Points are converted automatically and based on US dollars. (Exchange rate may fluctuate).
• Are not transferable from one individual member account to another.
• Are not earned on function or group expenses, only participant’s individual expenses.
Points will expire 12 months from the date of stay if there has been no additional account activity during the following 12 months. Expired points will automatically be deducted from the participant’s account. All points are subject to audit and adjustment to remedy error. Participants will not receive written notice of any points due to expire. Account information is available at www.bestwesternrewards.com (by logging into your member profile) or through the Best Western Rewards Customer Service Centre.
Points accumulation commences from the date of registering into the Best Western Rewards program.
Participation in other Rewards Programs
Participants may only participate in one loyalty program per stay.
Participants cannot present other loyalty cards during their stay and claim points on both or multiple programs.
Points statements
Active participants (defined as those who have collected and/or redeemed points in the previous quarter) will be issued with a quarterly statement detailing points accumulated, points available for claim or points expired. If the statement does not show points claimed in the previous quarter, you must make a claim prior to the issue of the next statement. Point queries older than six months from the date of stay will not be credited.
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Claiming Your Points
Points may only be redeemed by an authorised user by providing a completed claim form to the Best Western Rewards Customer Service Centre. Your statement will contain a claim form or, our Customer Service Centre will provide a claim form on request.
Points can be redeemed as per the table on the back of statements,
provided minimum point levels have been reached. Partial claims will not be entertained. Reward Certificates will be dispatched by regular mail (allow 14 days for processing). Reward Certificates are valid for six months from the date of issue, are non-transferable (excl. certificates for Diamond cardholders), will only be honoured for the participant named on the Reward Certificate, are valid for accommodation only for up to two persons and cannot be redeemed for cash. Rewards Certificates cannot be re-issued if lost, expired, stolen or otherwise destroyed. Please contact our Customer Service Centre for further information.
Rewards
Best Western Rewards cardholders who reside in New Zealand may not be entitled to redeem for all rewards available. Please allow 14 days for processing and delivery of accommodation vouchers. For products and gift cards, please allow up to 28 days for delivery.
Reward Certificates are based on standard accommodation and are subject to availability. Extra charges will apply for additional persons
in a room, payable directly to the property. Upgrades are made at the discretion of individual property management and extra charges may apply.
Reservations are subject to availability and early booking is recommended. Best Western will not be responsible for accommodation arrangements when a Best Western property is unavailable or in a location where a Best Western property does not exist.
Program Alterations
Best Western may suspend or terminate the Program at anytime without notice. Upon termination of the Program, unclaimed points will be cancelled. Best Western reserves the right to amend these Terms and Conditions at any time in its absolute discretion, including altering the:
• Number of points earned on each dollar spent;
• Number of points required for Reward Nights, including variation of points for reward categories (refer to the current Asia-Pacific Accommodation Directory for colour coded accommodation options and tier levels);
• Validity of Reward Certificates;
• Validity of points;
• Frequency of statements;
• Participating countries; and
• Associated benefits.
Participants will be notified of changes to the Program. Notice is deemed to have been given by Best Western when posted to the mailing address supplied by the participant at the time of enrolment for the Program. Participation in the Program after notification of any changes to the Program implies acceptance of those changes by the participant.
Responsibility
To the maximum extent permitted by law, Best Western makes no warranties or representations, either expressed or implied, and expressly disclaims any or all liability (including consequential damages) with respect to type, quality or fitness of goods and services provided through the Program. To the extent that Best Western may be liable for goods and services provided through the program, its liability is limited to:
• The replacement or repair of the goods or the cost of replacing the goods or acquiring equivalent goods; or
• The re-supply of equivalent services or the payment of the
cost of having the services supplied again.
Enquiries
Any enquires, including those relating to current point balances, should be directed to the Best Western Rewards Customer Service Centre or email rewards@bestwesternaustralia.com.au or call 1300 728 052 (from Australia) or 0800 700 499 (from New Zealand) or fax (+61 2) 9955 2453 (from Australia and New Zealand).
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